mfb77 Privacy Policy

1 Introduction & Scope

mfb77 ("we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") describes how mfb77 collects, uses, discloses, and protects the personal information of its users ("you" or "member").

By visiting the mfb77 website, creating an account, or using any of our services, you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

2 What Information We Collect

mfb77 may collect the following types of information:

2.1 Information You Provide Directly

When you register an account, use our services, or contact us, you may provide the following information directly to us:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, or bank transfer details)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, our systems automatically collect certain technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Time and duration of access to the platform
• Pages visited and click patterns
• Referral URL (the site you came from)

2.3 Cookies & Tracking Technologies

mfb77 uses cookies and similar technologies to improve your browsing experience, maintain login status, and measure platform performance. You can control cookies through your browser settings, however disabling certain cookies may affect platform functionality.

3 How We Use Your Information

mfb77 uses the information collected for the following purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Providing gaming services and betting features
• Activating bonuses and rewards
• Managing the VIP program

3.2 Identity Verification & Security

• Confirming identity through the KYC (Know Your Customer) process
• Preventing fraudulent activity, money laundering, and other misuse
• Ensuring account security
• Verifying age — services are provided only to those aged 21 and above

3.3 Communication & Customer Support

• Responding to your requests and complaints
• Sending important account-related notifications
• Managing 24/7 live chat and email support
• Keeping you informed about changes to the platform

3.4 Service Improvement

• Analyzing and improving the user experience
• Resolving technical issues on the platform
• Planning new games and services

4 Disclosure of Information to Third Parties

mfb77 may disclose your information to third parties in the following limited circumstances:

4.1 Service Providers

We work with selected third-party organizations for payment processing, technical infrastructure, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft), and customer service management. These organizations receive only the information necessary to provide services on our behalf and are required to use it in accordance with our instructions.

4.2 Legal Obligations

We may disclose your information to the relevant authorities when required to comply with a court order, a lawful government request, or applicable law.

4.3 Fraud Prevention

Relevant information may be shared to investigate fraudulent activity or at the request of financial crime prevention agencies.

4.4 Business Changes

If there is a change in mfb77's business structure (such as a merger or acquisition), your information may be transferred to the new operating entity. In such a case, we will notify you in advance.

5 Data Security Measures

mfb77 applies industry-standard technical and organizational measures to protect your personal information:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Firewalls are used to prevent unauthorized access to servers and databases
• Two-Factor Authentication is available for account access
• Regular security audits and vulnerability assessments are conducted
• Data access is restricted to authorized personnel only

6 Data Retention Period

mfb77 retains your personal information for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.

6.1 Active Accounts

Your profile information, transaction history, and gaming records are retained for the entire period your account remains active.

6.2 After Account Closure

Even after an account is closed or deactivated, we may retain necessary information for a defined period for legal, regulatory, and financial reporting purposes. Once that period ends, the information is securely deleted or anonymized.

7 Your Data Rights

As a member of mfb77, you have the following rights:

7.1 Right of Access

You may request a copy of the personal information mfb77 holds about you at any time.

7.2 Right to Rectification

If there are any inaccuracies or errors in your stored information, you may request that they be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may need to retain some information due to legal and regulatory obligations.

7.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and opt out of promotional communications.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team. We will process your request within a reasonable timeframe.

8 Privacy Protection for Minors

mfb77 provides services only to individuals aged 21 and above. We do not knowingly collect or process personal information from any minor.

An age verification process is carried out at the time of account registration. If we become aware that information from a minor has been collected, we will delete it immediately and cancel the associated account.

9 Special Protection for Payment Information

mfb77 handles financial transactions via bKash, Nagad, Rocket, and bank transfer. We take extra precautions to protect payment information:

• Financial transaction data is transmitted and stored in encrypted form
• Full bank account numbers or mPOS PINs are never stored
• Information shared with payment processing partners is used solely to complete transactions
• Additional verification procedures are triggered for suspicious transactions

10 Changes to This Policy

mfb77 may update this Privacy Policy from time to time. If there are significant changes to the Policy, we will notify you in the following ways:

• By displaying a special notice on the platform
• By sending a notification to your registered email
• By updating the "Last updated" date at the top of this page

Continued use of the platform after the updated Policy is published will be considered your acceptance of the new Policy. We recommend that you review this page regularly.

11 Contact & Complaints

To ask questions, raise concerns about this Privacy Policy, or exercise your data rights, please contact us:

We will review your request and respond within a reasonable timeframe. Your privacy is very important to us and we are always committed to protecting your information.